We are delighted to confirm that we have completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses course and have received our Safety Charter accreditation.

 

As we continue to face the challenges that COVID-19 brings and how our way of life has changed dramatically over the past few months, we now need to adapt to the ‘’new normal’’. Now more than ever, our number one priority is to ensure a safe, healthy and welcoming stay at the Ard Rí House Hotel for all our guests and team.

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for you our guests, as well as our own team.

 

Health and Hygiene Measures

For our guest & team wellbeing we are adhering strictly to the Government, the Health Service Executive (HSE) and the World Health Organisation (WHO) guidelines. The measures we are implementing include:

·         There is ongoing deep cleaning of all key touch points throughout the hotel i.e., door handles, lifts, and restrooms, etc.

·         We have placed floor markings throughout the hotel to assist with social distancing.

·         There is reminder COVID-19 informational signage throughout hotel.

·         We have increased number of hand sanitisers in public areas.

·         For your safety, when using lifts, guest numbers will be limited.

·         To limit contact, we have introduced protective screens, removed all inessential reading & promotional material from public areas and have reviewed bedroom amenities.

·         Our hotel team are receiving ongoing briefings and training on enhanced operating & hygiene procedures.

·         We are providing our team with appropriate Personal Protective Equipment (PPE). Our team members will wear face masks where appropriate for your protection.

·         All of our team has undertaken extensive training on Covid-19 and related safety & sanitation procedures. Each member of our team will be wearing personal protective equipment and practice regular hand sanitation at all times.

·         Our public areas have increased cleaning protocols with emphasis on areas that have high traffic touchpoints like lifts and public toilets to ensure a safe and comfortable environment for our guests and team.

·         We have enhanced cleaning protocols in our guest rooms ensuring all surfaces and touchpoints are cleaned with the highest grade of disinfectant.

Procedures & Services

For your safety & wellbeing we have refined our hotel experience, from check-in procedures to bedroom servicing and dining.

 

Arrival and Check-in

·         On arrival, guests will be requested to sanitise their hands as they enter the hotel at the sanitising stations provided.

·         In line with recommendations, we have added protective screens to our reception desk.

·         Reception desk touch points are sanitised after each use.

·         We are encouraging the use of credit & debit card payments or room charges within our outlets.

 

Guest Bedrooms

·         If you would prefer your room not to be serviced during your stay, please hang the Do Not Disturb sign on your door and your room will not be serviced.

·         To ensure your safety, we have removed some in-room amenities to limit touch points i.e., reading materials, note pads, pencils, glasses.

·         Our bedrooms are deep cleaned as per COVID-19 guidelines, with focus on all key touch points. All our bedding and towels are laundered at 70°C.

·         Once the bedroom has been deep cleaned, it is inspected and approved by management.

 

Public Areas

·         Our housekeeping team will deep clean all key touch points regularly i.e., door handles, lifts, and restrooms, etc.

·         In line with COVID-19 etiquette, please wash your hands on a regular basis and avail of the hand sanitisers in public areas.

·         To assist with social distancing, please follow all floor markings.

·         We have temporarily modified some of our facilities to adhere to social distancing.

·         When using lifts, please follow signage which allows one guest or family at a time per lift.

·         To limit contact, all promotional material has been removed from public areas.

·         There is reminder COVID-19 informational signage throughout hotel.

 

Dick Dowling’s Bar

·         Non residents are required to produce a government issued COVID-19 passport along with photo ID on arrival to the hotel in order to dine indoors.

·         Breakfast is served in our Dick Dowling’s Bar.

·         Please advise of any dietary requirements.

·         We are encouraging the use of credit & debit card payments or room charges within our outlets.

 

Our Team

  • Our dedicated COVID-19 officer will be available for any queries or concerns regarding COVID-19.

  • Our hotel team are receiving ongoing briefings and training on enhanced operating procedures and measures.

  •  We are providing our team with appropriate Personal Protective Equipment (PPE). Our team members may wear face masks where appropriate for your protection.